Care Intelligence Revolution

For every Registered Manager, the weight of governance and compliance can feel endless — countless hours writing, updating, and tracking policies just to stay compliant. It’s the side of care that no one talks about, yet it shapes everything.
In this episode, we sit down with Lisa Basson, Director of Governance and Policy, and Kelly Mulhern, Director and Co-Founder of PGQ Solutions LTD — two seasoned leaders who’ve spent their careers transforming care services and supporting providers through the maze of compliance and regulation.
Together, we explore the real cost of policy overload: the admin burden, the mental load, and the frustration of expensive “solutions” that never quite deliver. But there’s hope on the horizon. Lisa and Kelly share how a new, community-driven approach — created in partnership with Health Connect — could finally change the game for managers across the sector.
A fresh, smarter way to handle policies and procedures is coming — built by the care community, for the care community.

We welcome guest Liz Beh - the founder of TresaCare, on the Care Intelligence Podcast. Liz discusses her journey from being a finance professional to starting TresaCare, a social enterprise aimed at reducing burnout among care workers. We delve into the emotional, cultural, and professional challenges faced by care workers, particularly international immigrants. Liz shares moving stories of care workers overcoming immense challenges and emphasises the importance of emotional support, community, and recognition in their retention. We discuss the innovative programs at TresaCare, the impact of the pandemic, and Liz’s vision for the future of care work intersecting with technology and policy changes. The episode underscores the need for systemic reform and highlights the rewarding yet strenuous nature of care work.

In this episode of the Care Intelligence podcast, we interview Dr. Mark Cox, an A&E doctor and co-founder of Orli Health, a digital platform aimed at improving children's mental health. Mark shares his journey from experiencing burnout to founding Orli with a mission to make mental health support accessible, fun, and human. The discussion covers the challenging environment in A&E for mental health patients, the importance of early intervention, and the role of digital tools in fostering emotional resilience in children. Mark also delves into Orli Health's approach to blending technology with physical activities to create meaningful connections between children and their caregivers. The conversation concludes with Mark's insights on the future of mental health care and the impact of innovative tech solutions like Orli.

We sat down with Deborah Rozansky, Director at Social Care Institute for Excellence and co-founder of Scooter, to talk about what meaningful, lasting change in social care really looks like — and why it starts with listening to the people who do the work.
In this episode:✔️ Why the gap between policy and practice still hasn’t been closed✔️ The emotional and practical toll of overlooked frontline needs✔️ How Scooter is building real-time support for care workers, right where they need it✔️ The one thing that gives Deborah hope for the future
This episode is for anyone serious about improving care through empathy, tech, and system-level thinking — with the frontline at the centre.
🔗 Resources & Further Reading
Here are some of the key documents and frameworks mentioned in this episode to help you dive deeper into workforce development, digital transformation, and policy in adult social care:
A Workforce Strategy for Adult Social Care in England (Skills for Care)The national strategy outlining how to attract, train, and retain a skilled, compassionate social care workforce.
Care Certificate Standards (March 2025)These standards underpin training and induction for care workers and form the foundation of Scooter’s content and learning approach.
Care Workforce Pathway for Adult Social Care (UK Government)A new government-led initiative to support a clear, structured career pathway for adult social care workers.
Level 5 Award: Understanding Digital Leadership in Adult Social Care (Skills for Care)A newly introduced qualification for managers and leaders in adult social care. It offers practical guidance on identifying and implementing digital technologies, evaluating impact, and leading successful digital transformation within care settings.
 

In this powerful episode of Care Intelligence, we sit down with Dr. Thomas Micklewright — clinician, entrepreneur, and digital health leader — to unpack the urgent question: How do we keep innovation and patient care alive when the system feels like it’s crumbling?
From front-line pressures as an ICB clinical lead grappling with 50% budget cuts, to the moral cost of lost services, Tom brings raw honesty and clarity about what’s really happening in primary care today. He shares his deep belief in patient empowerment through technology, and why tools like remote monitoring and digital symptom trackers aren’t just “nice to have” — they’re vital to the future of care.
We dive into the blockers stalling tech adoption, what “good” really looks like in patient-facing innovation, and what still gives him hope amid the chaos — including the people, platforms, and movements worth watching.
Whether you’re a frontline clinician, digital health innovator, or policymaker, this conversation will challenge your assumptions, stir your conscience, and maybe even re-ignite your belief in what’s possible.
🎧 Highlights include:
The real-world impact of NHS budget cuts on patients and services
Why digital health must be more than a bolt-on
How to overcome clinical resistance to tech adoption
What gives Tom hope in a system under strain
📲 Follow Dr. Micklewright: on LinkedIn here🗣 Connect with us:
IG: @gethealthconnect
LinkedIn: Health Connect

In this episode of Care Intelligence, Bailey Greetham-Clark, a leading voice for youth engagement in social care, shares his remarkable journey. As the founder of Be Great Fitness and the Old Friend Club, Bailey has made significant contributions to the sector, from giving TEDx Talks to landing on Lincolnshire's '30 Under 30' list. He discusses his background, being raised by his grandmother, and how his early experiences shaped his passion for social care. Bailey also explores the impact of Gen Z's engagement, the role of social media, and the importance of incorporating technology in the sector. Additionally, Bailey introduces innovative concepts like the Sustainable Activities Fund, highlighting ways to fund activities in care homes through social media. The episode delves into the challenges and rewards of working in social care, underscoring the need for community and emotional intelligence in the profession.

Dr Dave Barker joins us for a powerful deep dive into what it really takes to turn around a struggling mental health hospital. Drawing on his leadership at multiple hospitals across the UK, where he helped achieve a CQC ‘Good’ rating and ‘Outstanding’ for Caring, Dr Barker shares hard-won lessons on improving clinical quality, building trust in teams, and creating a culture where staff and patients thrive. If you’ve ever wondered what great leadership looks like behind the scenes in healthcare, this episode delivers.

Devan speaks on Six Degrees East, discussing his journey from medical school in South Africa to becoming a frontline doctor and eventually moving into management and business to address systemic inefficiencies in healthcare.
He highlights Health Connect Care Intelligence, which leverages artificial intelligence to reduce administrative burdens and improve compliance in healthcare settings.
Dr. Moodley emphasises the importance of a complete system redesign for effectively integrating AI and discusses how Health Connect customises solutions to meet the unique needs of various healthcare providers. The conversation covers challenges with legacy systems, the potential of AI, and the goal of enabling patient-centred care through more efficient and supportive technology.

“Less bureaucracy, more care.”That’s the future Dr. Sai Achuthan believes in and one he’s actively working towards.
On the 7th episode of The Care Intelligence Podcast, we sit down with this award-winning psychiatrist and medical director to explore the daily friction caused by compliance and admin in healthcare.
From his experience in both the UK and Malaysia, Dr. Achuthan shares just how much time is pulled away from patients, simply to tick boxes. But he also sees a better way forward.
We talk about how intelligent systems like Health Connect can lift the burden from frontline teams, so they can spend more time caring, and less time documenting.
If you're working at the sharp end of care or shaping policy at the top, this one’s for you.

Dr. Devan Moodley - CEO of Health Connect guest-speaks on the Health Automated podcast hosted by Mark Topps and Jack White.
 
The conversation tackles the controversial topics of the application of AI in health and social care, the impossible problem of compliance admin and how frontline staff are burdened with the weight of paperwork and multiple disconnected legacy systems.