Care Intelligence Revolution

Fixing the Policy Problem in Care with Shared Knowledge and Expert Collaboration with Tim Dallinger and Tina Welford

🎯 Episode Overview:Policies. Procedures. Compliance. Three words that strike fear or at least frustration into the hearts of care providers everywhere. But what if policy management didn’t have to be so confusing, costly, or isolating?
In this episode of Care Intelligence, we uncover why policies are such a persistent pain point in social care and how two leading experts are working to change that.
Joining host Ruth Kyle are Tim Dallinger and Tina Welford, two of the most respected figures in the sector, who are helping to build OpenDoc, a new, collaborative platform designed to make expert-driven compliance simple, affordable, and accessible for every provider.
Together, they explore how OpenDoc is transforming governance from a burden into a shared opportunity for excellence, bringing expert insight, real-world experience, and up-to-date compliance guidance into one living library of best practice.
🧩 In This Episode:1. The Policy Pain:Why policies matter and why so many providers struggle to get them right. We unpack the hidden costs, the time drain, and the compliance risks that come with managing policies in isolation.
2. The Expertise Gap:Off-the-shelf policy packs aren’t enough. Tim and Tina reveal how real-world expertise makes the difference between paperwork that ticks boxes and policies that truly drive quality care.
3. Introducing OpenDoc:Discover how OpenDoc brings together leading experts to co-create and continuously update a shared library of care policies, saving providers time, money, and stress.
4. The Human Impact:From restoring confidence to freeing managers’ time for people, not paperwork, hear how expert collaboration is reshaping what quality and governance can feel like in practice.
5. Collaboration in Action:Why OpenDoc represents a new kind of leadership in care, one built on shared intelligence, not isolation.
👥 Meet the Guests:Tim Dallinger – With over 35 years in social care, Tim has held roles from frontline worker to Responsible Individual. As a leading trainer and consultant, he helps providers navigate compliance and deliver truly exceptional care.
Follow Tim on LinkedIn: https://www.linkedin.com/in/timdallinger/ 
Tina Welford – With more than 45 years of experience, including time as a CQC inspector, Tina leads ECLM, supporting providers to strengthen governance, leadership, and quality across their organisations.
Follow Tina on LinkedIn: https://www.linkedin.com/in/eclmtinawelford/ 
Compliance shouldn’t be a guessing game, and with OpenDoc, it doesn’t have to be.
👉 Visit health-connect.com/policy to sign up, explore expert-built policies, or contribute your own expertise to the community.
🎧 Tune In:Listen now on Spotify, Apple Podcasts, or wherever you get your podcasts, and join the movement to fix the policy problem in care.

Lessons from Big Care Enterprises to Family-Owned Care – with Kevin Humphrys, CEO of Oakland Care Group

What can care leaders learn from leading at every scale — from national providers to small, family-owned homes?
In this episode, we sit down with Kevin Humphrys, CEO of Oakland Care Group, to explore the realities of leadership in social care — from navigating bureaucracy in large organisations to building trust and agility in smaller, family-led settings.
Kevin’s career spans more than 15 years across the care sector, from Allied Healthcare to local charities, interim turnarounds, and now a family-owned group on the South Coast. He shares honest reflections on:
The cultural and operational contrasts between big and small care organisations
The hidden workload of policy, governance, and compliance for smaller providers
How leaders can balance paperwork with people-centred care
The role of technology and platforms like OpenDoc in reducing admin and improving quality
What the next generation of care leaders can do differently
This conversation goes beyond leadership — it’s about purpose, integrity, and how collaboration and shared knowledge can move the care sector forward.
 
🧠 Key Takeaways
Leadership in care is about balance — between structure and flexibility, compliance and compassion.
Smaller providers carry a heavy governance burden — but digital tools and shared resources can make a real difference.
Technology should free people up for human connection, not replace it.
Sharing knowledge across the sector strengthens everyone — collaboration over competition.
👤 About the Guest
Kevin Humphrys is the CEO of Oakland Care Group, a family-owned care provider based on the South Coast. With a background spanning corporate healthcare, charity leadership, and interim management, Kevin brings a unique perspective on leadership, governance, and innovation in care. He’s also an active voice in care networks across Sussex and a contributor to OpenDoc, a platform transforming how care organisations share and manage policies.
🎧 Tune In If You’re Interested In
Leadership and management in health and social care
How technology and AI are reshaping care delivery
Governance and compliance in small and medium-sized care providers
Stories of purpose-driven leadership and sector innovation
🔗 Connect
Follow Kevin Humphrys and Oakland Care Group on LinkedIn for more insights and updates.

The Pain of Policy and Governance for Registered Managers – And How to Solve It

For every Registered Manager, the weight of governance and compliance can feel endless — countless hours writing, updating, and tracking policies just to stay compliant. It’s the side of care that no one talks about, yet it shapes everything.
In this episode, we sit down with Lisa Basson, Director of Governance and Policy, and Kelly Mulhern, Director and Co-Founder of PGQ Solutions LTD — two seasoned leaders who’ve spent their careers transforming care services and supporting providers through the maze of compliance and regulation.
Together, we explore the real cost of policy overload: the admin burden, the mental load, and the frustration of expensive “solutions” that never quite deliver. But there’s hope on the horizon. Lisa and Kelly share how a new, community-driven approach — created in partnership with Health Connect — could finally change the game for managers across the sector.
A fresh, smarter way to handle policies and procedures is coming — built by the care community, for the care community.

Supporting the Hidden Backbone of Care – with Liz Beh, Founder of TresaCare

We welcome guest Liz Beh - the founder of TresaCare, on the Care Intelligence Podcast. Liz discusses her journey from being a finance professional to starting TresaCare, a social enterprise aimed at reducing burnout among care workers. We delve into the emotional, cultural, and professional challenges faced by care workers, particularly international immigrants. Liz shares moving stories of care workers overcoming immense challenges and emphasises the importance of emotional support, community, and recognition in their retention. We discuss the innovative programs at TresaCare, the impact of the pandemic, and Liz’s vision for the future of care work intersecting with technology and policy changes. The episode underscores the need for systemic reform and highlights the rewarding yet strenuous nature of care work.

Solving the mental health crisis at frontline with Dr. Mark Cox, CEO of Orli Health

In this episode of the Care Intelligence podcast, we interview Dr. Mark Cox, an A&E doctor and co-founder of Orli Health, a digital platform aimed at improving children's mental health. Mark shares his journey from experiencing burnout to founding Orli with a mission to make mental health support accessible, fun, and human. The discussion covers the challenging environment in A&E for mental health patients, the importance of early intervention, and the role of digital tools in fostering emotional resilience in children. Mark also delves into Orli Health's approach to blending technology with physical activities to create meaningful connections between children and their caregivers. The conversation concludes with Mark's insights on the future of mental health care and the impact of innovative tech solutions like Orli.

Listening to the Frontline: Deborah Rozansky on Real Change in Social Care

We sat down with Deborah Rozansky, Director at Social Care Institute for Excellence and co-founder of Scooter, to talk about what meaningful, lasting change in social care really looks like — and why it starts with listening to the people who do the work.
In this episode:✔️ Why the gap between policy and practice still hasn’t been closed✔️ The emotional and practical toll of overlooked frontline needs✔️ How Scooter is building real-time support for care workers, right where they need it✔️ The one thing that gives Deborah hope for the future
This episode is for anyone serious about improving care through empathy, tech, and system-level thinking — with the frontline at the centre.
🔗 Resources & Further Reading
Here are some of the key documents and frameworks mentioned in this episode to help you dive deeper into workforce development, digital transformation, and policy in adult social care:
A Workforce Strategy for Adult Social Care in England (Skills for Care)The national strategy outlining how to attract, train, and retain a skilled, compassionate social care workforce.
Care Certificate Standards (March 2025)These standards underpin training and induction for care workers and form the foundation of Scooter’s content and learning approach.
Care Workforce Pathway for Adult Social Care (UK Government)A new government-led initiative to support a clear, structured career pathway for adult social care workers.
Level 5 Award: Understanding Digital Leadership in Adult Social Care (Skills for Care)A newly introduced qualification for managers and leaders in adult social care. It offers practical guidance on identifying and implementing digital technologies, evaluating impact, and leading successful digital transformation within care settings.
 

Rebuilding Trust and Tech in Primary Care: A Conversation with Dr. Thomas Micklewright

In this powerful episode of Care Intelligence, we sit down with Dr. Thomas Micklewright — clinician, entrepreneur, and digital health leader — to unpack the urgent question: How do we keep innovation and patient care alive when the system feels like it’s crumbling?
From front-line pressures as an ICB clinical lead grappling with 50% budget cuts, to the moral cost of lost services, Tom brings raw honesty and clarity about what’s really happening in primary care today. He shares his deep belief in patient empowerment through technology, and why tools like remote monitoring and digital symptom trackers aren’t just “nice to have” — they’re vital to the future of care.
We dive into the blockers stalling tech adoption, what “good” really looks like in patient-facing innovation, and what still gives him hope amid the chaos — including the people, platforms, and movements worth watching.
Whether you’re a frontline clinician, digital health innovator, or policymaker, this conversation will challenge your assumptions, stir your conscience, and maybe even re-ignite your belief in what’s possible.
🎧 Highlights include:
The real-world impact of NHS budget cuts on patients and services
Why digital health must be more than a bolt-on
How to overcome clinical resistance to tech adoption
What gives Tom hope in a system under strain
📲 Follow Dr. Micklewright: on LinkedIn here🗣 Connect with us:
IG: @gethealthconnect
LinkedIn: Health Connect

Gen Z, Tech, and Compassion — A New Chapter in Social Care ft. Bailey Greetham

In this episode of Care Intelligence, Bailey Greetham-Clark, a leading voice for youth engagement in social care, shares his remarkable journey. As the founder of Be Great Fitness and the Old Friend Club, Bailey has made significant contributions to the sector, from giving TEDx Talks to landing on Lincolnshire's '30 Under 30' list. He discusses his background, being raised by his grandmother, and how his early experiences shaped his passion for social care. Bailey also explores the impact of Gen Z's engagement, the role of social media, and the importance of incorporating technology in the sector. Additionally, Bailey introduces innovative concepts like the Sustainable Activities Fund, highlighting ways to fund activities in care homes through social media. The episode delves into the challenges and rewards of working in social care, underscoring the need for community and emotional intelligence in the profession.

Outstanding in Caring and Transformational Leadership in Mental Health – With Dr Dave Barker

Dr Dave Barker joins us for a powerful deep dive into what it really takes to turn around a struggling mental health hospital. Drawing on his leadership at multiple hospitals across the UK, where he helped achieve a CQC ‘Good’ rating and ‘Outstanding’ for Caring, Dr Barker shares hard-won lessons on improving clinical quality, building trust in teams, and creating a culture where staff and patients thrive. If you’ve ever wondered what great leadership looks like behind the scenes in healthcare, this episode delivers.

Dr. Devan Moodley on Six Degrees East: Reimagining Care with Care Intelligence

Devan speaks on Six Degrees East, discussing his journey from medical school in South Africa to becoming a frontline doctor and eventually moving into management and business to address systemic inefficiencies in healthcare.
He highlights Health Connect Care Intelligence, which leverages artificial intelligence to reduce administrative burdens and improve compliance in healthcare settings.
Dr. Moodley emphasises the importance of a complete system redesign for effectively integrating AI and discusses how Health Connect customises solutions to meet the unique needs of various healthcare providers. The conversation covers challenges with legacy systems, the potential of AI, and the goal of enabling patient-centred care through more efficient and supportive technology.